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67% of Adults surveyed said they prefer Email as the preferred mode of communication when dealing with businesses, and more importantly, they expect this to remain to be their favorite 5 years from now. More than 88% of respondents said they would like more choices in e-mail content and frequency, including options on advertisements and special offers.
The biggest expect drop is postal mail, from 35% to 23%. The biggest expected jumps are: text messaging or IM, and video conferencing or web meetings.
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On the other hand, the expected online spending for Email marketing is expected to increase relatively modestly comparing to other channels like search marketing, rich media, and lead generation.
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Source: eMarketer: What Is the Future of E-Mail?